Shipping policy

Customer satisfaction is our top priority. Our service and logistics teams are working to ensure your delivery arrives as soon as possible.

  • Extended Processing Times
    We are currently experiencing higher than usual order volumes. As a result, there may be delays in our fulfillment times. Please rest assured that our team is working diligently to process and ship your orders as quickly as possible. We appreciate your patience and understanding during this time.
  • Shipping Carrier and Method
    Permasteel offers FedEx, UPS, and USPS carriers for shipping. All orders are shipped via Standard Ground shipping. If you are looking for Express or Expedited options, please contact Customer Service.
  • Same-Day Order Fulfillment
    All orders placed Monday – Friday before 10:00 AM PST will ship the same day. All orders placed on Saturday, Sunday, U.S. Observed Holidays, and after our 10:00 AM cut-off time will ship the next business day.
  • Shipping and Transit Times
    All orders are fulfilled from our California warehouse.
    • Orders shipping to the United States: Ships via FedEx or USPS. Estimated ship time of 2-7 business days, depending on your location.
    • Orders shipping to Canada (Replacement Parts Only): For replacement parts, please contact Customer Service.
  • Tracking your order
    Visit the My Account page to track your order status.
  • Free Shipping Promotion
    Free Shipping Promotion offer applies to purchases of $100 or more. $100 purchase is based on the merchandise subtotal. Tax is not included in determining merchandise subtotal. Free Shipping only applies only to the lower contiguous 48 USA states (Hawaii, Alaska, Puerto Rico are excluded)