Grill not getting gas? Check the propane tank and regulator
If your grill isn't getting gas, the propane tank and the regulator (the round fitting that connects the hose to the tank) are the two usual causes. Work through these steps in order.
No gas flowing
- Reset the regulator: turn the propane tank valve off, disconnect the regulator from the tank, wait 30 seconds, then reconnect and slowly open the valve.
- If that doesn't restore gas flow, try a different propane tank — an empty or faulty tank is the most common culprit.
- If the problem continues with a known-good tank, the regulator likely needs to be replaced.
Low flame or a humming noise
Do the same reset: tank valve off, disconnect for 30 seconds, reconnect, and open the valve slowly. If the low pressure or noise continues, replace the regulator.
Suspected gas leak
Turn the tank valve off first. Then identify where the leak is coming from — if it's at the regulator, stop using the grill and replace the regulator before your next cookout.
Think the regulator or gas assembly is missing from your new grill?
It's included — the regulator and hose assembly come factory-installed and safety-tested on every grill. During shipping, the hose assembly is folded and tied underneath the grill head, behind the control panel, and attached near the control knobs. See the "Grill Head to Cart" step in your assembly manual to route it correctly.
Need a replacement regulator?
Find the right part for your model using your grill's model number.